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Daily Operations

A practical guide to running your Discord loyalty program day-to-day.

Daily Checklist​

Morning (5 minutes)​

  1. Check admin notifications

    • Review #admin-logs for overnight activity
    • Note any failed rewards or errors

  2. Quick stats check

    /stats period:day
    • Compare to yesterday
    • Note any anomalies

During the Day​

  1. Monitor engagement

    • Watch for members hitting milestones
    • Celebrate in your community channel

  2. Handle manual rewards

    • Reward helpful contributions
    /reward user:@helper event_id:helpful_answer

Evening (5 minutes)​

  1. Review day's activity 
    /audit
    • Check for any issues
    • Note top contributors

Weekly Checklist​

Monday: Review & Plan​

/stats period:week
/kpi report
/segments
  • Review last week's performance
  • Identify at-risk users for outreach
  • Plan any special events/drops

Wednesday: Mid-Week Check​

/stats period:day
  • Compare to weekly targets
  • Adjust if needed

Friday: Engagement Boost​

Consider creating a weekend drop:

/drop event_id:weekend_bonus lifespan:48h label:"Weekend Bonus!"

Sunday: Prepare for Week​

  • Export data if needed: /export type:rewards period:week
  • Review segments: /segments view segment:new_users
  • Welcome new members

Monthly Checklist​

First Week of Month​

  1. Export last month's data

    /export type:rewards period:month
    /export type:users
    /kpi export format:csv

  2. Review KPIs

    /kpi report
    • Are you hitting targets?
    • What needs adjustment?

  3. Check goal progress

    /goals progress

Adjust Rewards if Needed​

Based on your data, you might:

If engagement is low:

/config events action:edit name:daily_checkin reward:30  # Increase reward
/config events action:edit name:gm_checkin reward:40

If burning through budget:

/config events action:edit name:daily_checkin reward:15  # Decrease reward

If specific events aren't working:

/config events action:toggle name:underperforming_event enabled:false

Handling Common Situations​

New Member Surge​

When you get a wave of new members:

  1. Check they're onboarding

    /segments view segment:new_users

  2. Welcome them

    • Create a welcome drop
    • Post in general chat

  3. Monitor conversion

    /kpi report
    • Check new_user_conversion metric

Engagement Drop​

When engagement is declining:

  1. Identify the problem

    /stats breakdown:events
    /segments view segment:at_risk

  2. Take action

    • Create a surprise drop
    • Boost rewards temporarily
    • Send re-engagement announcement

  3. Follow up

    • Check stats next day
    • Adjust approach if needed

Problem User​

When someone is abusing the system:

  1. Check their activity

    /audit user:@problem_user

  2. Disable if needed

    /config user disable:@problem_user reason:"Farming rewards"

  3. Document

    • The audit log keeps a record
    • Follow up with Discord moderation if needed

Technical Issues​

When rewards aren't processing:

  1. Run diagnostics

    /test all

  2. Check specific areas

    /test connectivity
    /test permissions
    /test config

  3. Check event status

    /config events
    • Is the event enabled?
    • Is the cooldown passed?

Creating Engagement Moments​

Daily: Natural Participation​

The bot rewards automatically:

  • GM/GN messages
  • Voice channel time
  • Quality messages (if enabled)

Weekly: Scheduled Drops​

Create a recurring event:

/drop event_id:weekly_bonus lifespan:24h label:"Weekly Check-in!"

Special Occasions​

  • Milestones: Member count, server birthday
  • Holidays: Create themed drops
  • Achievements: Celebrate community wins

Quick Reference Commands​

Most-Used Admin Commands​

/stats                    # Quick overview
/audit                    # Recent activity
/config events            # View events
/reward user:@user event_id:ID  # Manual reward
/drop event_id:ID         # Create drop

Troubleshooting Commands​

/test all                 # Full diagnostic
/config events            # Check event status
/config user status:@user # Check user status
/audit user:@user         # User's history

Configuration Commands​

/config reward EVENT AMOUNT    # Quick reward change
/config test-mode enable:true  # Test mode
/config channels               # Channel settings
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